Top six ISP in Singapore 2020 (Internet Service Provider)

Updated: May 9, 2020

Top six ISP in Singapore 2020 (Internet Service Provider)

Welcome to 2020 and to start things off on a great note, let's begin by a Top chart for the ISP companies in Singapore. We base our findings on the general feedback we get from our clients and users from around the country.

This time we decided to include all the main providers that both homes and companies can sign up to. And for those new to the country, this is our honest opinion which is also based on our experiences with these providers. IT Block has no affiliations with any ISP in Singapore nor is this article branded content. Our top ISP in Singapore post was written for your benefit only.

Number six ISP in Singapore 2020: WhizComms #6

WhizComms is down but not out at number 6 in our list of Top ISP in Singapore.

Unfortunately for WhizComms, despite the novelty factor as a new ISP provider, it has fallen short of gaining substantial market share in Singapore. The ISP competition is tough, especially in pricing. Singapore does have one of the cheapest internet packages. And on top of that, our infrastructure is close to a full 5G launch around the corner. Which means higher speeds to come even soon, which is great and exciting news for us all.

We would still encourage that you give WhizComms a try as your ISP in Singapore. Especially if you have grown frustrated with your previous experience with a large ISP company here in Singapore. Check out the pricing below for the 1Gbps plan!

2019 placement for top ISP in Singapore: Number Five

Pros: Very affordable starting packages and no hidden costs.

Number five ISP in Singapore 2020: ViewQwest #5

ViewQwest has made a comeback from last year, on our list for 2019 at least. They have always maintained as the fastest fixed network by Ookla for two years running. And despite little to no improvement in market share, it seems ViewQwest has learned from the mistakes of the past and is ready to get past them.

ViewQwest and My Republic seem to aim at the same niche market, Gamers and Small to Medium-sized enterprises. However ViewQwest claim they have done away with international bandwidth caps. And they are the only ISP in Singapore that has no traffic shaping policies, which is more famously known as throttling. ISP companies usually have such policies in place to keep their costs low on their end, which can be construed as another way of maximizing profits.

Let's have a look at their pricing for their Gamer plan, shall we?

2019 placement for top ISP in Singapore: Number Six (out of previous top-five lists)

Pros: Zero international bandwidth cap and no traffic shaping policies.

Number four ISP in Singapore: Singtel #4

Oh, how the mighty has fallen, in our eyes at least. Our previous number one for 2019 is now in fourth place of all the ISP in Singapore. How can that be? What Singtel has that not many other of the ISP in Singapore do is size. They are the largest telco and ISP company in Singapore. Their infrastructure is the best and they are mostly owned by government-affiliated companies. But what we feel they truly lack, is a personal touch. Big companies almost always have this problem, they are too big to deal with small problems. And with the aim of trying to streamline their operations, it seems that they have lost all sense of what customer service is all about.

Plenty of complaints on their fully automated customer service hotline and how people who go down to their shops are met with iPads rather than people. What we mean is even if you go down to their shop, you may be sent to a room where you converse with a customer service staff via a video call. Considering how their customers have made their way down to their place, the least they could do is have them speak to a human being.

There are those out there who just want the best and are willing to pay top dollar for it. That is who Singtel truly targets. They target the premium customers.

2019 placement for top ISP in Singapore: Number One

Pros: Most reliable network, fast internet connection islandwide.

Number three ISP in Singapore: My Republic #3

What we love about MyRepublic is consistency. If you are a console or computer gamer in Singapore, MyRepublic is a great ISP for you. The lowest ping rate and very reliable internet connection.

My Republic is finally starting to expand into the business world at full speed. They have launched many packages and have improved their infrastructure to cater to businesses here in Singapore. Nonetheless, they still keep to their true form, which is servers dedicated to low latency, perfect for gaming.

At 4.5 percent market share compared to ViewQwest's 1.5 percent. My Republic is clearly gaining ground and momentum. And we predict them to grow even further as an ISP in Singapore.

2019 placement for top ISP in Singapore: Number four

Pros: Consistent and reliable. Not much downtime reported and very low-latency connection.

Number 2 ISP in Singapore: M1 Limited #2

M1 is inching closer to the top one spot for sure. With a 12 percent market share, they are a force to be reckoned with.

M1 has come a long way since it's underdog days when it came in as the third ISP in Singapore many years ago. And now, it has a large chunk of the market share here in Singapore. M1 is a company for the rebels because it does not seem to play along with the big boys. What we mean by that is, M1 is in our opinion, the reason why the prices of internet connectivity are kept really competitive.

They are always the ones slashing prices down, forcing other ISP in Singapore to follow in their trail. Even today, they provide great connectivity and a substantial reduction in price. Which is why we have given them the second place of all the ISP in Singapore.

2019 placement for top ISP in Singapore: Number Three

Pros: Extremely affordable and competent customer service.

Number 1 ISP in Singapore: Starhub #1

Our new Number one for 2020 is Starhub and with a market share of 35 percent, who can argue against us?

From its early days of providing cable television, Starhub has truly evolved over the years to become the giant ISP in Singapore today. From mobile solutions to enterprise-level networks, Starhub has an extensive range of products that it delivers on, and it delivers very well. Regular maintenance alerts and almost always no issues after maintenance (which is done in the wee hours of the morning). We could complement Starhub all day with the quality of its product.

Despite our doubts against their customer service, Starhub has been able to retain their pool of customers really well. Perhaps it is their partnership with Netflix or how they are able to package their broadband, phone, mobile, and other services so well together. Everyone loves a bargain and a great rewards system.

What we have found at IT Block, they do a great job in reliability, especially with enterprise-level solutions. Maintaining such market share does mean they are able to provide high levels of reliability and security in their technology. Which we find they do very well.

2019 placement for top ISP in Singapore: Number Two

Pros: Reliable and affordable. Great packages with their other services for affordability.

Check out our other ISP related posts:

Top 5 Fastest ISP Fiber Broadband in Singapore

10 ISPs for Business in Singapore

Don't be disheartened with our take on the ISP in Singapore. We will keep doing this year after year. Revising as we go along.

Just to repeat our disclaimer, this list is based on our own opinion and bias. Of course, we try to be objective, and at worst this list is based on our own anecdotal experiences.

Top six ISP in Singapore 2020 (Internet Service Provider)

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