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What are managed IT services?

IT management services refer to IT tasks being outsourced to a third-party provider responsible for maintaining the IT infrastructure and equipment. The customer pays a monthly fee for this service to ensure the smooth functioning of their IT systems. With the help of a managed IT service provider that handles the technical aspects of the business, customers can remain competitive in the market while focusing on their core business concerns. This translates to predictable pricing, improved efficiency, and reduced overall costs.​


There are many types of IT management services, each tailored to meet the customer's specific needs. The aim is to ease the burden of IT maintenance and allow the customer to focus on the growth and success of their business. Therefore, engaging a managed IT services company is a smart choice for any business looking to enhance its operations and achieve greater success.


Regardless of size and age, all organisations can enjoy the benefits of entrusting systems management to an IT management service provider (MSP). Some benefits include:

  • Efficiency: A managed IT services company helps tackle technical concerns so that your team can spend more time on their core competencies.

  • Cost savings:  A managed services IT provider ensures you allocate resources optimally.

  • Reliability: Unlike an in-house IT team juggling multiple responsibilities, a managed IT service provider focuses only on ensuring their specific service is perfectly delivered.

What Managed Service Provider (MSP) Services Are the Most Commonly Used?

One MSP service commonly used is remote monitoring and management, which is a way to keep an eye on servers, desktops and mobile devices from a distance. Monitoring and management is a basic service that many MSPs offer.


Because most providers offer similar basic services, MSPs constantly seek ways to stand out. One popular area is managed security services. People are worried about cyber threats, so MSPs are starting to offer cybersecurity services such as software patching and maintenance.


Another area is cloud computing. MSPs now offer things like infrastructure as a service (IaaS) and managed public cloud services. They might also partner with software companies like Salesforce and ServiceNow to provide services like CRM and service management.


MSPs can also provide managed IP telephony services, where they take care of the voice services for a customer.


IT Block offers various reliable IT management services in Singapore, including remote monitoring and management, cybersecurity services, and cloud solutions.

What Terms Does a Managed IT Services Contract Include?

IT Support Services

As a managed services IT provider, IT Block often works with customers under a master services agreement outlining the relationship's terms and conditions. Additionally, when providing managed IT services, we use a service-level agreement (SLA) to specify the services we'll provide and how we'll measure our success in delivering them.


This SLA can be included as part of our master services agreement with the customer, providing a clear understanding of our obligations and performance metrics, which ensures that both parties have a shared understanding of the services to be provided and how they'll be delivered.

What Is Managed Service Provider (MSP) Pricing Like?

As an MSP, IT Block offers various IT management services in Singapore priced according to one of three models: per-device, per-user, or an all-inclusive price. For example, a remote monitoring and management service may be charged on a per-device basis, which means we charge a flat fee for each device we manage. If a customer's users work with multiple devices, such as laptops, tablets, and smartphones, we may adjust our pricing to a per-user model.


Alternatively, we may offer all-inclusive pricing, which provides a flat fee for all the managed IT services we provide to the client. This is beneficial for customers who want a simple, predictable pricing structure.


Managed IT services are usually billed regularly, with monthly fees being a common approach. This gives customers predictable pricing and provides us with the stability of a recurring revenue stream.


It can be challenging for channel partners used to hourly billing rates to transition to a flat monthly fee for managed IT services. However, we can help aspiring service providers gradually transition and cultivate predictable and repeatable processes.

Singapore Managed IT Services
  • What does a managed service provider (MSP) do?
    An MSP is an IT support company that helps manage a business’ IT infrastructure and end-user systems. MSPs typically provide: ● On-demand IT expertise ● Improved cybersecurity ● Improved disaster recovery prevention and planning
  • What is the difference between managed IT support services and traditional IT support?
    Traditional IT support: ● Reactive: solves problems as they arise ● Can be done in-house or outsourced ● May not require specialised skillsets or regular training to maintain ● Support is provided only during business hours Managed IT support services: ● Proactive: prevents problems before they arise ● Outsourced to an MSP ● Requires specialised skillsets and regular training to maintain ● Support is provided 24/7
  • Why should I engage an MSP?
    Firstly, working with an MSP helps reduce downtime and disruptions, which result in reduced productivity, lost sales, and reputational damage. MSPs also help you save costs. Instead of recruiting, training, and retaining in-house IT staff, you can simply pay for the services needed. Additionally, MSPs benefit from economies of scale and are thus more cost-effective. Moreover, as MSPs proactively monitor servers and networks for potential vulnerabilities, there is a lower chance of successful cybersecurity attacks. Check us out at IT Block today to engage managed IT services and support in Singapore.
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