IT support is such a vague term these days. Used interchangeably with words like consultancy, service provider and managed services. Essentially IT support is all the same, the types of support or service provided are what differ mostly.
But our main focus in this blog is to share with you core things to look out for when searching for an outstanding IT support provider for your business. IT support is a type of customer service, after all. The customer's or client's needs met categorically.
Remote IT support
Remote troubleshooting or support is a must-have. It is also a very beneficial aspect of IT support; many of the issues you face solved remotely. An excellent service provider insists on solving the problem remotely but never demands to do so. After all, a customer sometimes needs a physical presence; it is not for the IT support to decide how the customer wants to receive service.
People are sophisticated, and every person wishes to deal with their problems in a very different manner. Great remote support always respects this aspect of dealing with clients. IT support providers that are nonchalant, dis-attached and cold are awful for business. Staff with IT issues would much rather solve the issues themselves than deal with a technical and cold person, even if it is remotely.
On-site IT support
We, humans, are social creatures. Communication is mostly emotional for us and yes, of course, logical. You as a client, you must understand that some of your team members need to speak to a person in person. Maybe you have the same issue. We here at IT BLOCK are IT, service providers, ourselves and many of our clients insist on us coming down personally to serve them. Which we happily do. And so should your service provider.