IT Support 101: My laptop power adapter is not working

Updated: May 15

If your laptop adapter is not warm to the touch and your laptop is no longer charging, your power adapter may have stopped working.

IT Support 101: My laptop adapter is not working

Laptops typically have a predetermined shelf life as destined by the computer gods. Of course, for the cash-conscious, there are many ways around spending much money. Especially when your laptop adapter is no longer working. Even if you think this would be the perfect opportunity to convince yourself or your provider to get you a new laptop. You still would need to resuscitate and retrieve some crucial data. Furthermore, there are many reasons not to upgrade if your computer was working fine all along. Of course, we are only assuming in the cases of those who think they should upgrade. Many would-be happy and wonder how will they find the part, especially when their laptop is old and a discontinued model.

IT Support 101: My laptop adapter is not working

Power cable or adapter

My laptop power adapter is not working


Your laptop adapter or charger cable as some would call it comes in two parts. On one end you only have the power cable and the second part is the adapter itself with the connector. And this connector connects to your charging point. If you happen to have a spare power cable, as shown in this image (shapes of connection and plugs may vary according to the model of your laptop), you are in luck. Try the old power cable, and if your laptop works well for you. Normal wear and tear could result in the copper inside the cable to snap and get disconnected. This is normal. If it is still not working, do not worry. Try and bring your laptop and adapter down to the nearest computer shop and get them to test if the cable is working. They would be more than happy to test it out for you and give it their recommendation. But what you are doing is merely honing on the real cause of the problem. If you are fortunate, they may have a similar compatible charger they can test.

IT Support 101: My laptop adapter is not working

Laptop ports

My laptop power adapter is not working


For this problem, the problem could reside on your laptop. Starting from your charging port which may have broken. To your power management system on your laptop. But there is an effortless way to determine if the problem lies within your adapter.

IT Support 101: My laptop adapter is not working

Warmth

My laptop power adapter is not working


Turn on your adapter and connect it to your laptop. We know it is not working but trust us, turn on the power and leave it for ten to fifteen minutes. Come back to it and feel the adapter box. Is it still cold, or is it warm? If it is warm, your adapter might be working, and your laptop might be the real concern here however if it feels cool or cold to the touch. Your adapter is more than likely faulty. That is because capacitors in your adapter are charging and discharging, always losing temperature in the form of heat. Wow, that was much science in such a short sentence.

IT Support 101: My laptop adapter is not working

Voltage and Ampere

My laptop power adapter is not working


Now that we have more or less determined, your adapter is the root cause of the problem. It is time to do a little homework and find out the specifications of the charger. Take a picture of the sticker that in on your charger and look for the Volt and Amp figures. Most important is the Volt value. But both are important. Note that down and save that information for later.

IT Support 101: My laptop adapter is not working

Universal power adapters

My laptop power adapter is not working


The most natural and laziest solution we think is to get a universal adapter to supplement your charging needs. They work just as well, and it is always good to look for a reliable brand, especially a brand that specializes in power cables and extension cables. The only issue would be to get one with the correct connector, which is always the real problem with some connectors of certain brands being too unique for their excellent. And old laptops may have old connectors no longer supported, even by universal adapters. If the connector is compatible, look at the list of the voltage range. As you can see in this image, this universal adapter allows you to twist that tiny knob to the correct voltage and amp levels off the list. So the trick here is, the voltage level has to be the same as your old adapter. You cannot accept anything more or less. Ampere, on the other hand, can be lower ( this means slower charging ) but it cannot be higher. The wrong voltage and it won't charge. A higher ampere may damage your component. Of course, the wrong voltage can also damage your component.

IT Support 101: My laptop adapter is not working

Retail laptop solutions

My laptop power adapter is not working


There is another thing we realize after solving the same issues for our clients over and over again. Electronics stores, giant appliance stores, computer stores, and electrical stores rarely have the right parts for the laptops we bring to them. Even those shops with plenty of cables and what have you, they always shake their heads in the end and apologize for not having the solution. What you need to find is a laptop shop. A shop that only sells laptops and nothing else. They almost always have spare parts hidden somewhere at the back. We have never been disappointed so far. Of course, this could prove to be a slightly more expensive option than the universal adapter, but they either have the exact part from the brand, or they have an OEM part that is a hundred per cent compatible. And on average never cost you more than a hundred dollars. Most of our charger cables wee bought from these guys cost us around forty to fifty dollars. That is a great value. Much cheaper than buying a new laptop.


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